Alcohol 2 go Terms & Conditions

1. We will not serve anyone if we believe you to be excessively in drink.

2. We will not serve anyone if we believe that alcohol will be passed to under 18’s.

3. Abuse to our staff will not be tolerated whether physical or verbal. For security purposes it maybe necessary to record telephone calls. Some personal data maybe retained on our systems (name, address, telephone number, date of birth and email address). Your card details will not be stored electronically.

4. Alcohol 2 Go provides a safe environment for all personal details, operating under the 2004 Data Protection Act.

5. The law places certain restrictions on transactions involving alcohol, therefore alcohol must be either ordered by you or delivered by us during our licensed hours. If you have ordered alcohol from us and cannot be at home at your selected delivery time, then a substantive person over the age of 18 should be avaialble and able to provide suitable photographic identification to support the collection of alcohol.

6. Prices and descriptions maybe subject to change without prior notice.

7. The price of goods shown does include delivery.

8. Payment maybe made by debit or credit card. You cannot pay for your order by cheque unless backed by a guarantee card that must be completed on the back of the cheque to include: Card number, valid from date, expiry date, name of owner, first line of address and postcode.

9. Authority for payment will be requested from your card issuer at the time of your order. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

10. If paying by debit or credit card, we will not store your card details.

11. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.

12. Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offers) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers. In the event of non availability of any goods ordered, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at the time.

13. We take special care to endeavour that all deliveries are made within a short delivery period. It is therefore your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. An appropriate person must sign for all the goods on delivery. If no one is present at the address when the delivery is attempted the goods will be retained by us and a charge of £3 will be added for a re-delivery.

14. We guarantee the quality of our goods. You must inspect the goods and notify us promptly by telephoning us to report any dissatisfaction with your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us at the time of delivery of the goods.

15. Once your order has been dispatched it cannot be altered or cancelled, if you need additional goods a separate order will need to be made incurring normal delivery costs in line with our delivery pricing.

16. Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting form our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department.

17. We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstances beyond our reasonable control including, but not limited to: fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

18. To help us ensure the best possible service some telephone calls will be recorded.

19. Any customer complaints should be addressed to us via letter, telephone or email - you will find an email link or address and telephone numbers listed on our website.

20. We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice.

21. Minimum orders £15.

22. Should you need to cancel your order please notify us within 5 minutes of ordering and a full refund will be given. Due to the nature of our business, if your cancellation exceeds 5 minutes we will refund you the full amount less £3 for delivery. This will cover our petrol costs as all goods are dispatched within 5 minutes of you ordering.

23. These terms and conditions are subject to change at any time. Any such changes will be displayed on this page.